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Terms & Conditions

  • Γενικοί Όροι Χρήσης

    COMPANY

    ελVino's online store is owned by the company with the following information:
    ελVino O.E.
    Trade of wines - beverages - soft drinks.
    15th km National Road Thessaloniki - Nea Moudania
    Tel: 2310 403100 - 2310 403110
    Fax 2310 403105
    Tax Identification Number: 800757140

    GEMI Number: 139791504000

     

    Financial Services Division: Z’ THESSALONIKI

    Age limit

    The online store elvino.gr only sells alcoholic products to people over 18 years of age and reserves the right to refuse the sale otherwise.

    Orders
    Customers can order from the online store elvino.gr in the following ways:
    • Through the store's website at www.elvino.gr
    • By email at sales@elvino.gr
    • By phone calling 30 2310 403 100

    Ordering in any of the above ways constitutes acceptance of the terms of use of the online store.

    Working hours

    ελVino.gr is an online shop and therefore accessible to its visitors / customers 24 hours a day, 7 days a week. However, telephone or electronic communication with the store is possible between 09:00 and 21:00, weekdays and Saturdays.

    Prices
    The prices listed in the online store are final, in Euros (€) and include the Value Added Tax (VAT) corresponding to each product. The online store www.elvino.gr reserves the right to change the prices of its products without written notice to customers. Shipping cost charges are calculated based on the address and delivery time.

    Payment methods
    Customers of www.elvino.gr can choose from the following payment options:

    •  Credit card
    •  Paypal
    •  Cash on delivery
    •  Bank account deposit

    Each order is processed if both the item in question and the shipping costs have been paid.

    Shipping / Delivery Ways

    Depending on the address of the consignee, orders are delivered either by an employee of the company by the company’s own means, or by a cooperating courier, or by agency / mail, in special cases. In addition, the customer has the option to receive his order from the natural store of ελVino, upon request, free of charge.

    Quality Guarantee / Returns

    In case you wish to return the product for a mistake of the company, you have the opportunity to return it free of charge within 14 working days and we will refund your money by bank transfer to your account.

    If you wish to return the product for personal reasons then shipping costs will have to be covered by you. The return process is completed in 14 calendar days and is as follows:

    Within 14 calendar days from the moment of receipt of your purchases, you must send the product together with the "Product Return Form" that we have sent you with the required information completed.

    The product must be returned in the package in which you received it and must be accompanied by the receipt in excellent condition. Changes are accepted as long as the products are available.

    Secure Transactions

    Money transactions with the online store elvino.gr are made either through online banking (Piraeus Bank) or through the American Company PayPal Inc. Transaction security is ensured with responsibility and on the terms of the organizations concerned.

    Privacy

    The collection of personal information from the online store elvino.gr is exclusively based on the information and optimum service of its customers. The submission of such information by the customer to the website elvino.gr constitutes written consent to their use for this purpose. The Company undertakes that it will not rent, sell or promote such information to any third party for any reason.

    Issuance of receipt / invoice

    The company is required to issue a retail receipt (or invoice based on information provided by the customer) for each purchase.

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